Lifeworks Therapy LoungeCounselling & Psychotherapy in Astley, Greater Manchester

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LIFEWORKS THERAPY LOUNGE PRIVACY POLICY

INTRODUCTION

Your privacy is very important to us and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to us. We adhere to current data protection legislation. This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.lifeworkstherapylounge.com
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

OWNER, DATA CONTROLLER & CONTACT DETAILS
The data controller is Ruth Laycock, located at Lifeworks Therapy Lounge (Owner), 48 Higher Green Lane, Astley, Greater Manchester M29 7HG. ICO registration reference ZA757201. Email: [email protected], Tel: 07500 738640.

THE LEGAL BASES, WE RELY ON FOR PROCESSING
Lifeworks Therapy Lounge may process personal data relating to users if one of the following applies:
- Users have given their consent for one or more specific purposes;
- Provision of data is necessary for the performance of an agreement with the user and any pre-contractual obligations;
- Processing is necessary for compliance with a legal obligation to which Lifeworks Therapy Lounge is subject;
- Processing is necessary for the purposes of the legitimate interests pursued by Lifeworks Therapy Lounge or by a third party.

WHEN DO WE COLLECT YOUR PERSONAL DATA?
You directly provide Lifeworks Therapy Lounge with most of the data we collect. We collect data and process data when you:
- Fill in forms on our website.
- Communicate with us by post, telephone, text, email.
- Request resources or marketing be sent to you.
- Voluntarily provide feedback for example via email.
- Use or view our website via your browser’s cookies and our server logs. This will collect technical data about your equipment, browsing actions and usage patterns.

WHAT PERSONAL DATA DO WE COLLECT?
We collect the following personal data from you:
- Identity data may include your first name, last name.
- Contact data may include your billing address, email address and telephone numbers.
- Usage data may include information about how you use our website.
- Cookie data information gathered using cookies in your web browser.

HOW AND WHY DO WE USE YOUR PERSONAL DATA?
Lifeworks Therapy Lounge collects your data so that we can respond to your queries or questions about our services; as well as for the following purposes: analytics, sending marketing messages and contacting the user.
The data privacy law allows this as part of our legitimate interest in understanding our customers and delivering the best possible service.

HOW WE PROTECT YOUR PERSONAL DATA
We know how much data security matters to all our customers. We take appropriate technical and organisational measures to secure your personal information. We treat your data with the utmost care and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We will notify you and any applicable regulator of a breach where we are legally required to do so.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements.
By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction data) for six years after they cease being customers for tax purposes.
Once the retention period expires, personal data shall be safely deleted.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We may at times, share your personal data with third parties we work with. For example, companies who look after and support our website.

WHAT ARE MY DATA PROTECTION RIGHTS?
Users may exercise certain rights regarding the processing of personal data by the Lifeworks Therapy Lounge.
  • Right to withdraw consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their personal data.

  • Right to object to the processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.

  • Right to access. Users have the right to learn if data is being processed by the Lifeworks Therapy Lounge and obtain a copy of the data being processed.

  • Right to seek rectification. Users have the right to verify the accuracy of their data and ask for it to be updated or corrected.

  • Right to restrict the processing. Users have the right, under certain circumstances, to restrict the processing of their data. In this case, the Lifeworks Therapy Lounge will not process their data for any purpose other than storing it.

  • Right to erasure. Users have the right, under certain circumstances, to obtain the erasure of their data from the Lifeworks Therapy Lounge.

  • Right to data portability. Users have the right to receive their data and, if technically feasible, to have it transmitted to another controller without any hindrance.

  • Right to object. Users have the right to bring a claim before their competent data protection authority.


  • HOW TO EXERCISE YOUR RIGHTS
    Any requests to exercise user rights can be directed to Lifeworks Therapy Lounge through the contact details provided in this document. These requests are free of charge and will be addressed by Lifeworks Therapy Lounge within one month.

    CONTACTING THE INFORMATION COMMISSIONER’S OFFICE (UK)
    If you have any issue with how your data has been handled or are not satisfied with the response you have received to any request, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

    CHANGES TO OUR PRIVACY POLICY
    Lifeworks Therapy Lounge keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19th May 2020.

    PRIVACY POLICY OF OTHER WEBSITES
    The Lifeworks Therapy Lounge contains links to others’ websites. Our privacy policy applies only to our website, so if you click on another website, you should read their privacy policy.

    COOKIE POLICY
    This website uses Cookies.

    COOKIES
    Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. Cookies are used by nearly all websites and do not harm your system.

    HOW TO MANAGE COOKIES
    If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    HOW DO WE USE COOKIES?
    We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.




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